Questions, answered

Glintpaw makes personalised keepsakes for pet lovers: a pet-portrait heart necklace engraved from your photo, a pet-ashes keepsake necklace, a custom pet portrait canvas, and a custom pet portrait phone case. Personalised products are made to order; the ashes keepsake is not personalised. Glintpaw is a brand of Automaize Solutions Ltd, Cyprus.

Four product families (current product page and checkout determine the final variant price):
- Pet Portrait Heart Necklace (from €49.95; €54.95 with back engraving): your pet's portrait laser-engraved from your photo on a 20 × 25 mm heart pendant.
- Custom Pet Portrait Phone Case (from €34.95): your pet cut out from your photo on one of six backgrounds, for the exact phone models listed on the product page.
- Forever Close keepsake necklace (€59.95): a stainless-steel pendant with a small screw-top chamber for a pinch of your pet's ashes or fur.
- Custom Pet Portrait Canvas (€59.95 for 30 × 40 cm, €74.95 for 40 × 50 cm): your pet's photo printed on canvas and stretched on a wooden frame, ready to hang.

Yes. The necklaces and canvas are popular for birthdays, Christmas, Mother's Day, a new puppy or kitten, and as a sympathy gift after a pet has passed away. The portrait heart necklace arrives gift-boxed with a message card; packaging for other products is described on their product pages.

Yes. Many customers order a portrait necklace or canvas to remember a pet, and the Forever Close keepsake necklace is made to hold a tiny pinch of ashes or fur. You can add a name or date to the back of the portrait necklace.

A sharp, well-lit photo of your pet with the face in focus and both eyes visible, facing the camera or at a slight angle. Daylight works best. Phone photos are fine. Please upload the original, not a screenshot or a heavily filtered version.

Use the formats accepted by the upload field for your selected product. If an original HEIC photo will not upload, export it as a high-quality JPG or PNG; email care@glintpaw.com if you need help.

Each item is designed for one pet's portrait. For two pets, order two items, or email care@glintpaw.com before ordering and we'll tell you what's possible.

Yes. On the portrait necklace you can add back engraving, such as a name or a date, up to 50 characters.

The engraving captures your pet's face, markings and expression. It interprets your photo on a small metal surface rather than reproducing a photograph, so very fine details like individual whiskers or colour differences may be simplified. A sharp, high-contrast photo gives the best result.

Where your order includes a proof, we email it before production starts and only begin once you approve it. Please check the photo, names and text carefully.

Our Refund policy allows personalisation changes within 12 hours of ordering, or before approval where a proof is included, whichever is later; changes are not possible once production starts. Email care@glintpaw.com promptly with your order number.

Your photo and text are used as needed to make, check and deliver your order and answer questions about it, including processing by fulfilment providers. We do not use your photos in marketing without asking first. Our Privacy Policy applies; upload only photos you have permission to use.

The portrait heart necklace is stainless steel, or stainless steel plated with 18k gold or 18k rose gold. It has a 45 cm chain with a 5 cm extender. The Forever Close keepsake necklace is stainless steel on a 56 cm snake chain.

Please don't. Take it off before showering, swimming, bathing or cleaning, and keep it away from perfume and chlorine. Wipe it with a soft dry cloth and store it in its box.

We don't make hypoallergenic or nickel-free claims. If you have a metal allergy, please check with your doctor before wearing any jewellery.

It's a poly-cotton canvas (344 g/m²) with a fade-resistant print, stretched on solid wood stretcher bars 3.18 cm deep. Hanging brackets are included. Exact sizes are 30.5 × 40.6 cm and 40.6 × 50.8 cm.

Only a tiny pinch. The chamber is small, so you need very little ash or a few strands of fur.

Unscrew the small chamber, work over a clean sheet of paper, add a tiny pinch of ashes or fur, and screw the chamber closed firmly. Take your time. There's no rush.

We don't claim it is. Please keep the necklace away from water.

To all 27 EU countries.

Shipping is free on orders from €40. Below €40 it costs €4.95. Shipping is tracked.

Everything is made to order. The portrait necklace and canvas take 2–5 working days to make. After production, the necklace usually takes 1–10 working days to arrive within the EU; canvas delivery usually takes 3–7 working days. The Forever Close keepsake ships from an international warehouse and usually arrives in 7–15 working days, sometimes longer to Finland, Greece, Malta and Cyprus.

No. Prices include VAT, and there's nothing extra to pay on delivery within the EU.

If you order items from different workshops, such as a necklace and a canvas, they may arrive in separate tracked packages.

You'll receive a shipping email with a tracking link as soon as your order leaves the workshop.

Contact care@glintpaw.com with the product, destination and date before ordering. We do not publish a guaranteed Christmas or event cutoff; seasonal production and carrier delays can affect delivery.

Personalised and engraved items are made just for you, so they can't be returned for a change of mind (EU consumer law, Directive 2011/83/EU Art. 16(c)).

Email care@glintpaw.com promptly, ideally within 14 days of delivery, with your order number and photos. We will review the problem for a remake or refund. The 14-day reporting request does not shorten your 2-year EU legal guarantee.

Email care@glintpaw.com immediately with your order number so we can check the production status. The personalisation-change window is not a blanket cancellation guarantee; cancellation and withdrawal depend on whether the item is personalised and whether production has started. See our Refund policy.

Major cards, Apple Pay and Google Pay, plus local methods shown at checkout such as iDEAL or Bancontact where available.

Yes, all prices are in euros and include VAT.

Glintpaw is a brand of Automaize Solutions Ltd, 12 Nikaias, Agios Tychonas, 4521 Limassol, Cyprus. Company number HE 480609, VAT number CY60240969G.

Email care@glintpaw.com and include your order number if you have one.

Selected iPhone 13–17 and Samsung Galaxy S23–S25 models are listed in the product selector. Choose the exact model, including mini, Plus, Air, Pro, Pro Max or Ultra where listed. A case for one model is not interchangeable with another.

Check the model name in your phone's Settings > About screen before ordering. If you are unsure, send the model name to care@glintpaw.com; do not send passwords or device serial numbers.

Watercolour botanicals, Sand arches, Golden stars, Pressed flowers, Dusk sky, and Ivory & gold. Select the background on the product page and optionally add your pet's name.

The listed iPhone 14–17 cases are MagSafe-compatible. All listed case models support wireless charging. Do not assume MagSafe support for iPhone 13 or Samsung models.

A clear polycarbonate back with flexible transparent sides, a UV-printed design, raised bezel and model-specific openings. It is not advertised as waterproof or drop-proof.

A proof is only included where explicitly stated for your order. Do not assume every phone case or canvas order includes a preview or unlimited revisions; contact care@glintpaw.com if approval is essential to you.

It is printed to order. Contact care@glintpaw.com with your exact model and destination for an estimate before ordering for a deadline; the necklace and canvas estimates must not be assumed to apply to phone cases.

Email care@glintpaw.com immediately with the order number and correct model. We will check whether production has started; we cannot promise a free replacement for a model selected incorrectly.

Try a high-quality JPG or PNG and wait for the upload confirmation before adding the item to your cart. If it still fails, contact care@glintpaw.com with the product and error message; avoid placing duplicate orders.

Screens, printing and metal engraving reproduce images differently. Engraving is an interpretation of your photo; small differences in detail or colour can occur. Contact us if the result is faulty or not as ordered.

The standard design is for one pet. Contact care@glintpaw.com before ordering a multi-pet or unusual design so we can confirm what is possible and any price difference.

Our Refund policy gives non-personalised items a 14-day right of withdrawal. Email care@glintpaw.com for instructions; return postage is paid by you for a change of mind. Faulty-item remedies are separate.

Please contact care@glintpaw.com first for return instructions. Do not use the sender address on the parcel as a return address unless we confirm it.

A label can appear before the carrier's first scan, and updates can pause in transit. Use your shipping email's tracking link and contact care@glintpaw.com if the expected delivery window has passed; a missing scan alone does not establish that it is lost.

Check the delivery details, safe places and whether someone at your address received it. Contact care@glintpaw.com with your order number so we can investigate; we will not ask for payment-card details in chat.

Email care@glintpaw.com immediately with your order number. We will check whether the order can still be changed; once dispatched, address changes may not be possible.

Items made by different workshops may arrive separately. Check your shipping emails for separate tracking links, then contact care@glintpaw.com with your order number if an item remains unaccounted for.

We currently describe EU shipping in our policy. Only services and destinations available at checkout can be selected; do not assume express delivery, pickup or non-EU shipping is available.

Use only promotions displayed by Glintpaw or sent to you by us, and check their eligibility at checkout. We cannot invent a discount or promise that expired codes will work.

Check spam and the email address used at checkout. Contact care@glintpaw.com if it is still missing; do not place a second order just to trigger another email.

The assistant can explain our policies and help you reach support. A cancellation, refund, address change or delivery promise is only confirmed after the team checks the order; an answer in chat alone does not perform that action.

Ask for a member of the team in chat, or email care@glintpaw.com with your question and order number if relevant. We do not promise a response time unless it is explicitly displayed in the live chat.

Use the unsubscribe link in a marketing email. Essential order and shipping updates are separate from marketing preferences.

Contact care@glintpaw.com using the details in our Privacy Policy. The team will verify and handle your request; the chatbot cannot delete data or promise immediate deletion.