Shipping policy

Our products come from different partner workshops. Here is what to expect between placing your order and receiving your parcel.

Where we ship

We ship to 26 EU countries. We do not currently deliver to Cyprus.

Production time

The portrait necklace takes 2–5 working days to make. Where your order includes a proof, production starts once you've approved it.

Delivery time

After production, the portrait necklace usually takes 1–10 working days to arrive within the EU. The pet-ashes keepsake necklace ships from an international warehouse and usually takes 7–15 working days to arrive, sometimes longer to Finland, Greece and Malta. These are estimates, not guarantees, and busy periods or carrier delays can occasionally add a few days.

The phone case, bracelet and photo-window urn box use different production and shipping routes. We do not yet publish one delivery estimate for these products. If you need an item by a fixed date, email care@glintpaw.com with the product and destination before ordering.

Shipping costs

Shipping is priced by product and destination. These are the current EU rate ranges; the exact rate for your selected item and delivery address is shown at checkout. Products shipped from different workshops may have separate delivery charges.

Product	EU delivery rate
Portrait heart necklace (Ownprint)	€8.95–€9.95
Custom phone case	€8.95
Forever Close ashes necklace	€2.95–€11.95
Lotus & Tree keepsake set	€3.95–€12.95
Paw keepsake bracelet	€2.95–€10.95
Photo-window memorial urn box	€12.95–€24.95

Rates are per product shipping profile and are not multiplied for each additional unit of the same product. Charges from different profiles can be separate or combined. Free EU shipping starts from €79 in the displayed cart, including bundle savings, for eligible shipping options priced at €15.95 or less. Checkout confirms the final offer; other discount codes might not combine. UK delivery is not currently available.

VAT and import charges

All prices include VAT. Some orders may ship from outside the EU. A carrier may ask you to pay import duty, import VAT or customs handling fees before or at delivery; these charges are not shown in the checkout total. Send us the carrier’s charge notice and proof of payment at care@glintpaw.com. We will reimburse verified import charges for your Glintpaw order, including any import VAT charged again.

Something went wrong?

If your parcel hasn't arrived within the expected time, or it arrives damaged, email us at care@glintpaw.com with your order number and we'll help. Please see our Refund policy for damaged or faulty items.